Accessibility Statement

This website is run by the Redbridge Families Information Direct Team (London Borough of Redbridge), through our third party supplier, Idox.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours contrasts
  • enlarge text up to 200% without it spilling off the screen
  • navigate and operate most of the website using just a keyboard
  • navigate and operate most of the website using speech recognition software
  • navigate and operate most of the website using screen reader software (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

Accessibility functions can be turned on using the ReciteMe button - found in the Header Bar above.


How accessible this website is

In general the website meets accessibility requirements but some aspects are not fully accessible and video links may not contain captions.

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

We continue to work to ensure key new documents meet accessibility standards.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].


Technical information about this website's accessibility

Familes Information Direct Team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


What we are doing to improve accessibility

When we update pages we carefully monitor new content to ensure it meets accessibility standards.

We will work to improve the accessibility of documents published on the website. 

We plan to carry out in depth user testing in the future, including with users of assistive technology.


Date of statement

This statement was published in April 2022.


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Page last reviewed: 23/05/2022

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