What is this service?
Disagreement resolution is an early intervention mechanism, and the means by which parties may informally resolve disputes before they scale up into greater, more formal difficulties.
Disagreement resolution arrangements concern
- Performance of duties
- SEN provision
- Disagreements over health and social care provision
- Disagreements between health commissioners and local authorities
It is also particularly valuable where communication and co-operation between the parties is generally good. The process is principally telephone-based.
Who is it for?
Parents, young people, LEA’s, education providers, Clinical Commissioning Groups (CCG’s), health and social care providers.
Please note that this activity is available in case of inter-agency disputes.
The age-range of 0-25 concerns the children or young people at the centre of the process.
Outcomes for service users
- Specific areas of disputes clarified and summarised by a trained mediator.
- Parties remain empowered to agree a way forward.
- Early resolution of disputes.