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Coronavirus | Updates, advice and resources for families and practitioners

Redbridge First Response Service (ReFRS)

What is Redbridge First Response Service?

The Redbridge First Response Service (ReFRS) is a multi-agency scheme working together to provide Redbridge residents with easy access to services that can support their wellbeing, safety, choice and independence.

The scheme is a referral service by partner organisations for vulnerable adults aged 18 and over living in Redbridge and in partnership with trusted providers’ e.g the council, police service, fire service, voluntary groups and other organisations who work with vulnerable adults.

How does it work?

A staff member from any of the partner organisations will complete a simple checklist to help identity what type of services and support you need. Once the checklist has been completed it will be sent to the ReFRS team who will contact the appropriate partner(s) to offer the support required. A representative from the partner organisation will then contact you directly. Types of services on offer include:

  • Falls assessments and advice on falls prevention
  • Smoke alarms, home safety and security advice
  • Housing repairs
  • Domestic help, adaptations, specialist equipment and advice
  • Advice and support for victims of abuse and crime
  • Befriending and social activities
  • Assistive technology (lifeline)
  • Healthy living
  • Giving up smoking
  • Mental health support
  • Domestic abuse support
  • Drug and alcohol support 
  • Crime prevention and safety advice
  • Support for victims of crime/hate crime and anti-social behaviour
  • Getting the right benefits and managing finances
  • Information about local groups and activities
  • Advice and support on how to live a healthier lifestyle
  • Advice on adult learning and employment
  • Information and advice for adult and young carers
  • Energy switching and fuel poverty

Is there a charge for the service?

All information and advice provided is free. Some organisations, after providing information and advice may offer a service and in these cases there may be a charge.

Who to contact


Other Details

19, 20, 21, 22, 23, 24, 25 and over
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