Prisoners' Families Helpline Service

When someone is sent to prison you may feel as if you too are serving a sentence. Perhaps you feel confused or lonely and would like someone to talk to. You might find you have questions about the prison system or visiting and keeping in touch.

The National Prisoners’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release. We support families in England and Wales and you can find information about organisations who can support you in Scotland and Northern Ireland on our website.

Who to contact

0808 808 2003 0808 808 2003
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Time / Date Details

When is it on
The helpline is open Monday to Friday - 9.00am to 8.00pm and Saturday and Sunday - 10.00am to 3.00pm. Please note the helpline is closed on Bank Holidays.


Age Ranges


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