Public transport support (TfL)

Our free travel mentoring service helps people to start using public transport.

Travel mentoring service

We can offer advice on planning a journey using an accessible route. We can provide a mentor to go out with you to practice a journey a few times to help you gain confidence and provide the knowledge to become an independent traveller across the TfL network.

We also provide assistance to people who wish to use mobility scooters and other mobility aids on London's bus services.

Mentoring is free of charge and can be provided Monday to Friday from 9.00am to 5.00pm.

How do I find out more?

Contact the service using the details below or go to the webpage. 

Who to contact

020 3054 4361 (TfL call charges apply) 020 3054 4361 (TfL call charges apply)
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Time / Date Details

Session Information
Helpline open 24 hours a day


Age Ranges


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