Complaints about services from Redbridge Council lbr

Redbridge Council defines a complaint as an expression of dissatisfaction with our services. If you are unhappy with our services in any way, please tell us. We want to know so we can try to put things right.

Before you make a complaint

If you would like an issue dealt with quickly and easily, please use our 'report it' form below to let us know. There are times when an issue or a concern is not something we are able to consider as a complaint. For example reporting a missed collection for rubbish, recycling or garden waste or if you want to let us know that a street light is not working.  These will be registered as a service request and dealt with quickly. If the reported matters have not been dealt with within the time we said it would, then this may become a complaint.

For more information about making a complaint about a Redbridge Council service please visit the page below. 

Who to contact

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Time / Date Details

Time of day
Session Information
Helpline opening hours: Monday to Friday - 9.00am to 5.00pm.


Age Ranges
All Ages


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