The Equality Advisory Support Service (EASS) is a service commissioned by the government to replace the Equality and Human Rights Commission helpline.
The new service is aimed at individuals who need more expert advice and support on discrimination than advice agencies and other local organisations can provide.
- It will give bespoke advice to individuals across the whole of Great Britain on discrimination issues.
- It will explain legal rights and remedies within discrimination legislation, across the three nations.
- It will explain options for informal resolution and help people to pursue them.
- It will refer people who cannot or do not wish to go down this road to conciliation or mediation services.
- It will help people who need or want to seek a legal solution by helping to establish eligibility for legal aid and if they are not eligible, to find an accessible legal service or to prepare and lodge a claim themselves.
The EASS will work collaboratively with the organisations from whom it receives referrals and where the individual consents, let them know the outcome of cases they refer. The new service will work closely with EHRC, referring on potential test cases and sharing information to inform the EHRC's wider work on equality.