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Coronavirus | Updates, advice and resources for families and practitioners

Redbridge Mobility Card Scheme

What is the Redbridge Mobility Card Scheme?

This scheme operates for disabled residents in Redbridge, providing a door to door transport service, primarily within a 10-mile radius of the Gants Hill roundabout. Vehicles are available every day of the year between 7.00am and 12.00am (midnight).

The controller will advise you of the cost at the time of booking and card payment will be taken at the time. Cash payments are not available. If journeys are not taken refunds will be applied back to the account from which payment was taken.

For any queries or issues about the service please email us on the address below.

Am I eligible?

The scheme is open to Redbridge residents over two years of age who meet one or more of the following criteria:
• Severe difficulty in walking and unable to use public transport without assistance
• Registered blind
• Permanent wheelchair user
• Unable to walk unassisted
• In receipt of the higher rate of the Disability Living Allowance - mobility component
• In receipt of War Pensioner's mobility allowance
• Unable to use public transport but able to use a taxi.


How do I apply?

Call Redbridge Customer Contact Centre on 020 8554 5000 for an application form.


Frequently Asked Questions (FAQs)

What happens if I book a trip but can’t make the journey?

Any trips not taken will be refunded back to the account from which the payment came from

If a user has a particular need that prevents them from making a card payment, how can they use the service?

The service will work with the user to ensure they can still access the service. We will work with users to ensure that if payment cannot be taken upfront for whatever reason their use of the service will not be affected.

Are people’s personal card and bank details going to be safe and secure?

Payment is taken at the time of booking. The provision, like all the councils payments, whether via telephone or online, meet the (PCI DSS) Payment Card Compliant Data Security Standard. Meeting this standard is in line with our General Data Protection guidelines which by being compliant means that our customers data is processes in a manner that ensures appropriate security of personal data.

Will people be able to pay by contactless payment?

We are actively exploring the use of Contactless Payments for the scheme.

Are there any plans to have a monthly payment plan service for individuals on low incomes?

There are no plans at present to have monthly payment plans for individuals on low income. We will work with users to identify ways in which they can access the service.

Who to contact

Telephone
020 8554 5000 for queries about the service
E-mail
customer.cc@redbridge.gov.uk
Website
www.redbridge.gov.uk

Other Details

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