Educational Psychology Service (EPS) and Parent Support Line

Redbridge Educational Psychology Service is a team of educational psychologists who are employed by the London Borough of Redbridge.


Parent Support Helpline from Education Psychology Service (EPS) 

If you feel you would like to speak about any worries or concernsat you may have regarding your child or young persons needs, the Educational Psychology Service are available to support through lending a friendly and sympathetic ear.

  • Telephone: 07741 331009
  • Opening hours: Wednesday 10:00am to 4:00pm (term time only)


Who are Educational Psychologists (EPs)?

EPs all have a degree in psychology and have undertaken professional training in educational psychology. They work with parents/carers, children/young people, teachers and other professionals to promote children’s education and development.

What kinds of issues do psychologists help with?

Psychologists can help with a broad range of issues.  Some may relate to difficulties experienced by individual children and young people, for instance:

  • Learning
  • Relationships with other children
  • Behaviour in school
  • Communication
  • Sensory or physical difficulties

They also help schools to meet children’s needs more effectively by, for instance, providing training or helping with the behaviour policy.

How do we get involved with your child?

Every school has an EP who makes regular visits.

Where the school is concerned about your child, they should first discuss this with you and try a variety of ways to make the situation better.   If, despite this, there are continuing concerns, the school may seek your permission to involve the Educational Psychologist.  You will be asked to sign a consent form.

What will happen next?

Your child’s classteacher or another member of staff will have a meeting with the EP to discuss their concerns and think about some plans to help.  The school will let you know what has been planned at the meeting.   Depending on the circumstances, the EP may have a meeting with you and/or with your child, or the EP may continue to work with the class teacher only.

How will this help my child?

The psychologist will collect information about your child to help plan the best way forward (this is usually written into an Individual Education Plan (IEP).

Psychologists collect information regarding children in a variety of ways.  For instance, they might:-

  • Observe them in the classroom or playground
  • Talk to the teacher about what happens in the classroom
  • Ask your child for their views about what is happening in school
  • Ask you about your child’s strengths and difficulties
  • Ask the school or other professionals to collect specific information

Will you test my child?

Generally, the most important information about your child’s difficulties will come from the school and yourselves.   Sometimes, however, it may be useful for the psychologist to use specially designed tasks, activities and tests to help understand your child’s difficulties more clearly, and give ideas on how to tackle them.

How will I know what plans have been made for my child?

  • By attending a review meeting
  • By written feedback

Psychologists usually provide the school with written feedback about their involvement, which can also be made available to parents; you may need to ask the school to provide a copy.

Can I contact the psychologist directly?

We believe that the most effective way of helping children is through working in partnership with parents and schools.   In the first instance, we encourage you to contact your child’s school about your concerns.   The school will discuss with you whether it is appropriate to involve the psychologists at this stage.  In some circumstances, parents may find it helpful to contact the Service direct to ask for general advice.

Who to contact

020 8708 7494 020 8708 7494

Where to go

Childrens Resource Centre, 91
Ray Lodge Road
Woodford Green
View IG8 7PG on a map


Age Ranges
Under 1, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24

Multi Agency Resource Centre Online (MARCO)

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This information is intended solely for the use of practitioners within the children and young people's workforce in Redbridge. Please do not share information within this section with others.


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