NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.
Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.
NHS 111 advisers can also assess if you need an ambulance and send one immediately if necessary.
When should I call NHS 111?
If you're worried about an urgent medical concern, call 111 and speak to a fully trained adviser.
For less urgent health needs, contact your GP or local pharmacist.
How does NHS 111 work?
The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:
- give you self-care advice
- connect you to a nurse, emergency dentist or GP
- book you a face-to-face appointment
- send an ambulance directly, if necessary
- direct you to the local service that can help you best with your concern
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
Information recorded during the call will be shared with other professionals directly involved in your care. Some of it will also be shared with NHS Digital to improve NHS 111 and 999 services.