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Coronavirus | Updates, advice and resources for families and practitioners

SEND Home to School Travel Assistance (Redbridge)

Many children with a Statement or EHCP are able to walk to their school or travel independently using public transport. However, we recognise that some children will require more support and we will ensure that children and young people are assessed on an individual basis and that any decision about travel assistance is based on individual needs.

Due to the current health crisis we are unable to process any postal applications, complaints or appeals, until further notice. Please send all correspondence to the SEN Travel Assistance Team at the following email address:

If you do not have access to email or you have any difficulties emailing the information, please contact the office Monday to Friday 8:30am to 5:00pm on 020 8708 8214/8215.

From September we are planning to provide our pupils with a service which takes into account the Government guidelines which are in place at the time of the start of the new academic year.  Services may therefore  be restricted or amended at short notice.

The closing date for applications for Home to School travel assistance for September was 31st May 2020.  Whilst we will make every effort to accommodate late applications, any applications received after 22 June 2020, if agreed, may be delayed in starting until after the October 2020 half term.  This is to allow for route planning and to minimise disruption to services.  

The SEND Travel Assistance Team have recently written to all Parents/carers, that currently have children using SEND Travel Assistance services, informing them of the possible changes to Travel Assistance provision for when their child/ren return to school/college. This letter, alongside the "Social Story" that we have created, will hopefully help to manage your expectations of what Travel Assistance may look like in the coming months (both documents are available in the Downloads section to the right of the page) The "Social Story" is designed to help your child/ren understand the need for the use of Personal Protective Equipment (PPE) that our Drivers and Passenger Assistnace are currently wearing during the Coronavirus Pandemic. The "Social Story" is designed to help your child/ren understand how different travelling is, and will continue to be, for the forseeable future. It may be useful to share this with your child/ren to show them how it may look when they return to school/college.


The policies explain when assistance can be provided and the different types of travel arrangements available, including the option for a Personal Travel Budget which may offer greater flexibility for children and young people who qualify and their families.

Please note: if your child/young person needs to travel in a wheelchair, it must be suitable to be used as a secured seat in the vehicle, in accordance with ISO 7176-19 (sometimes referred to as "Crash Testing"). If you are unsure, please contact the manufacturer or supplier where you obtained the wheelchair. Please see Information on Wheelchair "Crash Testing" in the Related Links section.

The Travel Assistance Policies for Children with SEND aged between 0 and 16 attending School and Young People aged 16-25 attending college or sixth form have recently been changed. The policiy changes came in to effect from the start of the 2017/18 academic year. During the summer term of the 2019/20 academic year the Council will communicate with all families’ currently in receipt of travel assistance and inform them if they need to do anything and if there will be any changes to existing provision.

Getting to School

To support the transition the Council has produced a "Guide for Parents to SEND Travel Assistance" to explain key aspects of the policies and how services will operate.

This parent guide sets out the arrangements for providing travel assistance to pupils with special educational needs and disabilities (SEND). It is intended as a user guide for families where travel assistance has already been applied for, assessed and agreed. If you are considering applying for SEND home to school travel assistance, while this guide will be useful, we recommend that you also read the full policy above.

To apply for Home to School/College Travel Assistance please click on the Related Links section to the right or bottom of the page.

If you call during office opening hours and it goes straight to the answer machine, it just means that all officers are already on a call.  Please clearly and slowly leave your name, contact telephone number and we will endeavour to return your call as soon as reasonably possible.

Please click here to watch an infomative video on Independent Travel Training.

Who to contact

SEN Home to School Transport Team
020 8708 8214/8215 (if your child attends school)
020 8708 8215 (if your child attends college)
020 8708 5001 (out of hours)

Where to go

9th Floor Rear
Lynton House 255-259High RoadIlfordIG1 1NN

When is it on?

Reception is open Monday to Friday 9:00am – 4:00pm
Please call ahead on 020 8708 8214/8215 if you wish to visit

Other Details

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