NHS Complaints

If you're not happy with the care or treatment you've received or you've been refused treatment for a condition, you have the right to complain, have your complaint investigated, and be given a full and prompt reply.

The NHS Constitution explains your rights when it comes to making a complaint. You have the right to:

• have your complaint dealt with efficiently, and be properly investigated
• know the outcome of any investigation into your complaint
• take your complaint to the independent Parliamentary and Health Service Ombudsman if you're not satisfied with the way the NHS has dealt with your complaint
• make a claim for judicial review if you think you've been directly affected by an unlawful act or decision of an NHS body
• receive compensation if you've been harmed