Skip to main content
Coronavirus | Updates, advice and resources for families and practitioners

SEND Home to School Travel Assistance (Redbridge)

Many children with a Statement or EHCP are able to walk to their school or travel independently using public transport. However, we recognise that some children will require more support and we will ensure that children and young people are assessed on an individual basis and that any decision about travel assistance is based on individual needs.

Due to the current health crisis we are unable to process any postal applications, complaints or appeals, until further notice. Please send all correspondence to the SEN Travel Assistance Team at the following email address:

If you do not have access to email or you have any difficulties emailing the information, please contact the office Monday to Friday 8:30am to 5:00pm on 020 8708 8214/8215.

The closing date for applications for Home to School travel assistance for is May 31st 2021.  Whilst we will make every effort to accommodate late applications, any applications received after 22 June 2021, if agreed, may be delayed in starting until after the October 2021 half term.  This is to allow for route planning and to minimise disruption to services.  Please note that if your child turns 16 years old before the start of the new academic year, you will have to reapply, post 16 requires annual applications.

As you may now be aware the Government have announced that all pupils are due to return to school from 8th March 2021. We are currently making plans for travel assistance to be prepared for their return. We know that some of our children/young people full under the critically extremely vulnerable category, which it why it is important to check with their education setting before reinstating travel assistance. Once you have had confirmation, please email the SEND Home to School Trave Assistance Team to confirm the date that your child/young person is due to return. 

We will continue to provide a service which takes into account the current Government guidelines, which means services may therefore be restricted or amended at short notice.

We have created a "Social Story" that will hopefully help to manage your expectations of what Travel Assistance may look like in the coming months and for our children/young people receiving their vaccinations (both documents are available in the Downloads section to the right of the page). The "Social Story" is designed to help your child/young person understand what travelling may look like and what their experiences of having the vaccination may be.


The policies explain when assistance can be provided and the different types of travel arrangements available, including the option for a Personal Travel Budget which may offer greater flexibility for children and young people who qualify and their families.

Please note: if your child/young person needs to travel in a wheelchair, it must be suitable to be used as a secured seat in the vehicle, in accordance with ISO 7176-19 (sometimes referred to as "Crash Testing"). If you are unsure, please contact the manufacturer or supplier where you obtained the wheelchair. Please see Information on Wheelchair "Crash Testing" in the Related Links section.

The Travel Assistance Policies for Children with SEND aged between 0 and 16 attending School and Young People aged 16-25 attending college or sixth form have recently been changed. The policiy changes came in to effect from the start of the 2017/18 academic year. During the summer term of the 2019/20 academic year the Council will communicate with all families’ currently in receipt of travel assistance and inform them if they need to do anything and if there will be any changes to existing provision.

Getting to School

To support the transition the Council has produced a "Guide for Parents to SEND Travel Assistance" to explain key aspects of the policies and how services will operate.

This parent guide sets out the arrangements for providing travel assistance to pupils with special educational needs and disabilities (SEND). It is intended as a user guide for families where travel assistance has already been applied for, assessed and agreed. If you are considering applying for SEND home to school travel assistance, while this guide will be useful, we recommend that you also read the full policy above.

To apply for Home to School/College Travel Assistance please click on the Related Links section to the right or bottom of the page.

If you call during office opening hours and it goes straight to the answer machine, it just means that all officers are already on a call.  Please clearly and slowly leave your name, contact telephone number and we will endeavour to return your call as soon as reasonably possible.

Please click here to watch an infomative video on Independent Travel Training.

Who to contact

SEN Home to School Transport Team
020 8708 8214/8215 (if your child attends school)
020 8708 8215 (if your child attends college)
020 8708 5001 (out of hours)

Where to go

9th Floor Rear
Lynton House 255-259High RoadIlfordIG1 1NN

When is it on?

Reception is open Monday to Friday 9:00am – 4:00pm
Please call ahead on 020 8708 8214/8215 if you wish to visit

Other Details

5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16
Back to top Powered by Open Objects © Open Objects Software Limited