Complaints

Complaints about Council services

If you are unhappy with any service you have received, please read the Council’s Complaint Procedure.

Complaints about North East London Foundation Trust (NELFT) NHS Services

If you are unhappy with a health service you have received, please visit their website for information about how to complain.

Complaints about schools

All complaints about schools should be settled through the school’s complaints procedure.

Ask your child’s school for a copy of their complaints procedure. This will outline and explain the process.

For further information you can also visit the government's web page about schools complaints. 

Complaints about the Local SEND Offer

If you have a complaint about the Local SEND Offer website, please contact FiND in the first instance.