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Privacy Policy and Cookies

The London Borough of Redbridge Council is a data controller under the Data Protection Act 2018 as we collect and process personal information about you in order to provide public services and meet our statutory obligations. 

The London Borough of Redbridge is committed to protecting and respecting your privacy. Through this Privacy Notice we have sought to be as transparent as possible to fully explain how your personal data is held and processed.

This Privacy Notice explains when and why we collect personal information about people who engage or come into contact with us, whether via applying or receiving our services, living or visiting the borough or our website. Upon visiting our websites, we will use third party service providers to collect technical information from your device including standard internet log information such as the Internet Protocol (IP) address, your browser type and version, and certain page interaction information.

This notice explains how we collect, use and share your information and how long we keep it, and how we keep it secure.

Each service that we provide or you engage with also has its own Privacy Notice to explain in more details how they use your information and the legal basis for using the information.

We may change this Privacy Notice from time to time so please check this page regularly to ensure that you’re happy with any changes.

Any questions regarding our privacy practices should be sent by email to:

Data Protection Officer
Address: 8th Floor Rear, 255-259 High Road, Ilford, Essex IG1 1NY
Email: data.protection@redbridge.gov.uk
Tel: 020 8708 3890

 

What type of information is collected about you

The council may collect various types of personal data about individuals depending on the services your receive and your contact with the Council, such as your:

  • contact details; including name, address, email address, telephone number, etc.
  • date of birth
  • proof of identity
  • national identifiers such as; NHS number and NI numbers
  • information about your family
  • IP address and information regarding what pages are accessed and when
  • lifestyle, social and personal circumstances
  • the services you receive
  • financial details for purposes of receiving or making payments
  • employment details (when you apply for jobs)
  • housing information relating your Council tenancy
  • visual images, personal appearance and behaviour
  • licenses or permits held
  • business activities

We may also collect sensitive personal data that may include:

  • physical or mental health details
  • racial or ethnic origin
  • gender and sexual orientation
  • trade union membership
  • political affiliation and opinions
  • offences (including alleged offences)
  • religious or other beliefs of a similar nature
  • criminal proceedings, outcomes and sentences

We may also record and monitor telephone calls to our Contact Centre for quality and training purposes.

 

Why we need your information

We need your personal data in order to provide you with Council services that you apply for or receive from us and also for where we are required to use information in order to meet our statutory obligations. We will only collect personal data that is absolutely necessary and any information we collect about you will be strictly in accordance with the Data Protection legislation and other statutory obligations which we are bound by.

We process your information for the following services:

  • council tax
  • business rates
  • housing benefits
  • social Housing Needs
  • parking permit
  • blue badge
  • adults and Children’s social care services
  • planning applications
  • building control applications
  • licencing
  • landlords Licencing
  • voting and elections
  • school admissions and education services
  • youth services
  • birth, marriages and deaths
  • employment
  • health and wellbeing
  • bins, recycling and waste collection
  • crime and public safety

For more information on the individual Privacy Notices and to find out about the legal basis for processing for each service please go to the Privacy Notices page on the Corporate Redbridge website

In most cases the information will be collected and used where we have statutory obligations to collect use or share your information or where you have consented or agreed to receive a service.

You will be advised of any additional purposes or uses at the time the information is collected or used.

 

Who your information may be shared with 

The Council has statutory obligations to collect, process and share personal or sensitive personal information without consent, with our partners such as the NHS, housing associations, schools, central government, such as DWP, HMRC, Home Office, Dept. Of Education, Dept. of Health, other councils and law enforcement agencies such as the Police and the Crown prosecution service, for the following purposes:

  • health and wellbeing and public health
  • safeguarding of vulnerable adults and children
  • the prevention and detection of crime
  • the assessment of any tax or duty
  • collection of debt
  • if we are required to do so by any court or law
  • prevention of fraud
  • the national fraud initiative
  • protect you or other individuals from serious harm
  • protect public funds
  • public safety and law enforcement
  • criminal or civil prosecution of offenders
  • national security

We may also share your information with our partners to deliver national government programmes and initiatives such as the Families Together programme, or improving services we deliver, or provide the services you agreed to receive. We may share with: 

  • NHS (GP’s, Hospital, Mental Health, CCG’s etc.)
  • schools
  • voluntary sectors
  • central government
  • other councils
  • housing associations

In most cases this will be done where there is a lawful basis under the conditions set out in the Data Protection Legislation.

We may also share your information with third party service providers working on our behalf for the purposes of completing tasks and providing services to you on our behalf (for example; domiciliary care providers). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure, as required by the Data Protection Act 2018, and not to use it for any other purposes.

We will never use or share your personal information to third parties for marketing purposes without your permission. 

 

How long we keep your information

We review our retention periods of the information we hold about you on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.

We will hold your personal information on our systems for as long as it is necessary for the relevant activity or service that we provide to you, or as required by law. Please see the individual service Privacy Notices to find out more about how long your information is held by each service.

 

Cookies

Upon visiting our website, cookies are used to collect information about website usage. Cookies are also set when you:

  • click on social networking buttons in our pages such as Facebook and twitter
  • watch videos
  • register for services
  • take part in online surveys

Find out more about Cookies on the ICO website.

 

Protecting your information

Any information held by the council about individuals is held securely and in compliance with the Data Protection Act 2018.

Redbridge Council is committed to protecting its service user’s personal data. We have put measures in place to ensure that our staff, service providers, partners and suppliers all look after your information in line with good practice and the law. These follow the rules and practices known as Information Governance (IG).

The information security measures we've put in place include:

  • following good Information Governance practice and the law when it comes to collecting, handling and giving access to information
  • training staff in their data protection responsibilities
  • putting processes in place to ensure good Information Governance practices for information we collect, hold or handle in both manual and electronic forms
  • access to your information is only given to those who need to know and where it is necessary
  • information will not be held for longer than required and will be disposed of securely
  • we encrypt all our electronic devices and sensitive information that is transmitted is encrypted

 

How you can access, update, restrict, remove or correct your information

The Data Protection law gives you the right to apply for a copy of information about yourself. This is called a ‘Subject Access Request'.

The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. If you wish to restrict data processing or sharing including use for marketing or do not want to be contacted by the Council in any way, please inform us. You can request that we remove your details from our database at the address below. We will remove data in accordance with your wishes excluding data we are required to keep by law.

If you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please use the contact details above for the Data Protection Officer for the London Borough of Redbridge. 

 

Your information choice and rights 

Where we use your personal data for other purposes other than what you have consented or where we have to fulfil a statutory obligation, or where the data protection law allows, then we will let you know so that you can make an informed choice about how your information is used.

If you do not want your information to be used for any purpose beyond providing the services you have agreed to receive, such as; sharing it with our partners or providers for service delivery planning or improvement of services or for Business Intelligence, profiling research or statistical purposes (in such instance only minimum and necessary, anonymised or pseudonymised data will be used), you can choose to opt-out of this.

However, if you opt out or withdraw consent from certain processing of your information, we may not be able to deliver certain services to you. For example; if you do not consent to provide your information to Home Office to check eligibility for receiving housing, then this will affect the decision we make with regards to your entitlement to receiving Housing.

You may not be able to object to your information being used, held, or shared under certain circumstances. For example, where have a duty to safeguard a vulnerable adult or a child, or the prevention and detection of crime, or where we are required to fulfil our statutory obligations.

Where you would like to withdraw your consent or opt-out of any other use of your information, please write to us using the contact details above for the London Borough of Redbridge Data Protection Officer. 

 

Information Commissioner’s Office

The Information Commissioner is the UK's independent body set up to uphold information rights.

If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:

Information Commissioner's Office
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Email: casework@ico.org.uk 
Tel: 0303 123 1113 or 01625 545745

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