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Coronavirus | Updates, advice and resources for families and practitioners

Making a complaint about a school

Anyone wishing to complain about a school should contact the school to resolve the problem. All schools are required by law to have a complaints procedure, which they should publicise and make easily available.

The school must be given the opportunity to respond to your complaint and it is the school's responsibility to deal with complaints through its own complaints procedure. The Local Authority does not have the power to investigate complaints about schools and cannot instruct a school to take any particular action in response to a complaint.

The contact details for most schools in Redbridge can be found in the Education and schools section on this website. 


There are three specific exceptions when the Local Authority would consider involvement in a complaint about a school. These are:

  • when child protection related allegations are made;
  • complaints about the school's failure to deliver the national curriculum; and
  • concerns about health and safety within a school.

If the above exceptions apply, you may approach the Local Authority using the Council's Childrens Services complaints form, however, if your complaint is not specifically concerning these exceptions you will be advised that the Local Authority is unable to pursue the matter and you will be directed back to the school, which may delay the process.

More information 

Further information and advice can be found on the Complain about a school or childminder page on the GOV.UK website.

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