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Coronavirus | Updates, advice and resources for families and practitioners

Coronavirus | Guidance for young people in Redbridge

The sections below will have information on services you can currently access, and suggestions of where to find help and support at the moment. 

If you have a question that you can't find the answer to here, you can always email us at  

Stay Home, Stay Safe, Stay Lives

Keeping educated, entertained and connected

Following the school closures that are now in place across the borough, we wanted to help with ideas and tips to help keep educated, entertained and connected to family and friends while indoors.

Try to keep a routine going

Why not make a daily and weekly timetable that follows the subjects you usually do at school? If you get stuck on a subject you may be able to contact your teachers or you may find the links below useful. 

Stay connected to extended family even if you are stuck indoors

  • Keep in touch with family and friends
  • Can you help your older family members to stay in touch via WhatsApp?
  • Share pictures, stories and videos and let them know how you're getting on - they may even be able to help with a question you're stuck on from school!
  • Try and make time for activities as a family. Switch off the TV and your phones and try a board game if you have one. Or you could make up a quiz for your family. 
  • If you have young brothers, sisters or cousins at home with you, why not help them with some arts and crafts activities?

Get creative with learning

Your school may already have provided you with access to online learning, but here are some creative and fun ways to learn more at home:

  • Write a short story
  • Take part in cooking with your parents
  • Tap into the mad scientist in you! There are some fantastic examples online of simple but dazzling experiments that can be done at home with household items. Perfect for curious minds

If you prefer more academic ways to study, BBC Bitesize are doing daily lessons for everyone up to Year 10... visit

Most importantly though, stay safe!

With lots of us spending more time in a virtual world while we are at home, it is more important than ever that we stay safe online. 

Visit for advice and support. 

Concerned about you or a friends safety

Support in Redbridge

If you do not feel safe at home or you are concerned about a friend or relative, call the Initial Assessment Team on 020 8708 3885, or email


You can contact Childline about anything. Whatever your worry, it's better out than in.  If you're under 19 you can confidentially call, email or chat online about any problem big or small.  They're there to support you and help you find ways to cope. Call free on 0800 1111.  

You can also find more information at 

Sign up for a childline account on the website to be able to message a counsellor anytime without using your email address.  You can also chat 1:1 with an online advisor. 

Support available for young people - by phone, email, text and online

Department of Education (DfE) - The DfE have setup a dedicated helpline to answer questions about Coronavirus (COVID-19) related to education.  Staff, parents and young people can contact the helpline on 0800 046 8687


Shout - Free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere. Text SHOUT to 85258 in the UK to text with a trained Crisis Volunteer.


The Mix - The Mix is the UK’s leading support service for young people.  If you're under 25 you can talk to The Mix for free. They're there to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to The Mix online, through social media or call their free, confidential helpline on 0808 808 4994 (open 1.00pm to 11.00pm daily), or visit

Young Minds – Supporting young people and also parents/carers.  Provides free, 24/7 crisis support across the UK if you are experiencing a mental health crisis - just text YM to 85258.  All texts are answered by trained volunteers, with support from experienced clinical supervisors.  Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.  Find out more at

Muslim Youth Helpline - Support by phone on 0808 808 2008, live chat at or email

HOPELINEUK - If you are having thoughts of suicide or are concerned for a friend who might be you can contact HOPELINKUK for confidential support and practical advice. Call 0800 068 4141, text 07860 039967 or email Lines are open 9.00am to 10.00pm weekdays, 2.00pm to 10.00pm on weekends and bank holidays

Winstons Wish - Winstons Wish is available if you are dealing with bereavement. You can contact the National Freephone Helpline on 08088 020 021 (Monday to Friday - 9.00am to 5.00pm), or text WW to 85258. You can also access online support at 

Bereavement UK - Supporting children and young people dealing with bereavement. You can call 020 8519 7025 or email 

Reach Out (for victims of domestic abuse)

We understand that self-isolation has the potential to aggravate abusive behaviours or create new ones. If you need support, services are always available.

If you are unhappy or scared of what you are seeing or hearing at home, Reach Out can provide you with help.  Services for children include counselling and online support and telephone support through Box Up Crime.  

In an emergency

If it is an emergency, call 999

While in lockdown or self-isolation, people are likely to be spending more time with perpetrators, potentially escalating the threat of domestic abuse and further restricting their freedom.

In the current climate, it is certainly more challenging for victims who are suffering abuse if they cannot leave the house. If you are concerned about a victim who may be stuck indoors please call on their behalf, or the police if you know they are in immediate danger.

Support for young carers

If you're a young carer living in Redbridge supporting parents or family you may need some extra support during this time. Redbridge Connexions Advisers and Youth Workers are available to offer additional support or advice that you might need.

For more information and to request support, please visit

NHS & Health Information

If you think you might have or could be developing the symptoms associated with Coronavirus please follow the advice from the NHS at

How to protect yourself and others

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild illness. If you or anyone else in your household is displaying these symptoms it is important that you read the Stay at Home Guidance for Households with Possible Infection from GOV.UK and self-isolate immediately. 

In addition to the self-isolation measures above, everyone is being asked to follow Social Distancing Guidance available on GOV.UK. 

Food and medicines

Our well-being service is to help and support people at greatest risk from coronavirus in the borough. This includes assistance with food, medication deliveries and signposting to support they might need to keep them safe and secure in their home or place of residence.

The purpose of this service is to help slow the spread of the disease and reduce infection among those most at risk by supporting people to self-isolate.  This will help save lives and reduce the need for people to turn to the NHS for help. It also helps to ‘shield’ those with serious conditions.

020 8708 5555. We are open seven days a week, 8am to 8pm.

If you and your family are struggling to pay for food, there is a foodbank situated in Redbridge, located at Jubilee Church,14 Granville Road, Ilford, IG1 4JY.



If you or your family are concerned about losing your home, the Council has a page providing information on measures put in place by government to protect renters. More info...  

There is also guidance available on GOV.UK on housing support for homeowners. See links below:

Social distancing

GOV.UK provides guidance for everyone on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). More info...

Ideas and support during isolation   

Social distancing measures: we need to do everything we can to reduce the spread of the coronavirus. More info 

21 things to do whilst social distancing: Coronavirus and social distancing is limiting, especially when trying to plan evening or weekend activities. Initially being at home can be a novelty, but after a while we all need new ideas to stop ourselves from becoming bored and to remain in contact with our community. More info...

Tips for helping you through social isolation: If you are self-isolating due to the current coronavirus pandemic, check out these tips. More info...

Top tips to keep young minds educated, entertained and connected: following the school closures that are now in place across the borough, we wanted to lend a helping hand to parents with ideas and tips to help keep children educated, entertained and connected to family and friends while indoors. More info

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