Coronavirus | Guidance for all families in Redbridge

Get the latest updates on changes to local and national services, including links to the key advice pages from the NHS and GOV.UK.



National lockdown: roadmap out of lockdown

Social contact

As part of Step 3, no earlier than 17 May, the government will look to continue easing limits on seeing friends and family wherever possible, allowing people to decide on the appropriate level of risk for their circumstances. This means that most legal restrictions on meeting others outdoors will be lifted - although gatherings of over 30 people will remain illegal. Indoors, the Rule of 6 or 2 households will apply - we will keep under review whether it is safe to increase this.

Business and activities

Most businesses in all but the highest risk sectors will be able to reopen. In all sectors, COVID-Secure guidance will remain in place and businesses may not cater for groups bigger than the legal limits. Indoor hospitality will reopen - and as in Step 2, venues will not have to serve a substantial meal with alcoholic drinks; nor will there be a curfew. Customers will, however, have to order, eat and drink while seated.


Up to 30 people will be able to attend weddings, receptions and wakes, as well as funerals. This limit will also apply to other types of significant life events including bar mitzvahs and christenings.


For a quick summary of the latest guidance from the Government see the Covid 19 Roadmap Poster Step 3.

Symptoms and health advice

The main symptoms of coronavirus (COVID-19) are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

For most people, coronavirus (COVID-19) will be a mild illness. If you or anyone else in your household is displaying these symptoms it is important that you read the Stay at Home Guidance for Households with Possible Infection from GOV.UK and self-isolate immediately. 

For the current guidance on social distancing and meeting others safely please view the guidance Coronavirus (COVID-19): Meeting with others safely (social distancing).

If you think you might have or could be developing the symptoms associated with Coronavirus please follow the advice from the NHS at

The Royal College of Paediatrics and Child Health (RCPCH) have produced a poster for parents and carers giving advice on where and when to seek medical help for your child. You can download a copy of this poster here

The NHS have also produced a guide for parents of newborn babies. You can download a copy of this poster here

Concerns about somebody you know



If you are concerned about a child or young person's welfare (age 0 to 17 years) please call the Initial Assessment Team on 020 8708 3885, or email




Redbridge Health and Adult Social Service continues to support adults (aged 18+) in Redbridge at this time. You can find a range of information, advice and updates on their website at

To make a request to Redbridge Health and Adult Social Services you can apply online at or call 020 8708 7333. 

If you are concerned about an adult who is at risk of abuse, harm or neglect, email

For mental health support or assessment email or call 0300 300 1570.

For emergency out of hour enquiries only call 020 8554 5000 between 5.00pm and 8.30am Monday to Friday and all day Saturday, Sunday and Bank Holidays.

For those already receiving support from Redbridge Health and Adult Social Service    

Please contact your local HASS hub using the email shown below:

Schools, education and childcare

For changes to schools, education and chlidcare as a result of Coronavirus, visit our guidance pages on schools, education and childcare.

Our school admissions services are still open. You can find information on our usual processes and applications at

Families with SEND

Our Local Offer pages are providing the latest news, updates and support available from SEND services for families with SEND. Click here for more information.

Reach Out (for victims of domestic abuse)

We understand that self-isolation has the potential to aggravate abusive behaviours or create new ones. If you need support, services are always available.

Reach Out is a support service for any adult in Redbridge who are being abused or at fear of being abused. The service is able to provide help and support for a victim, counselling and practical advice on issues such as housing, finance and benefits.

If you need help, advice or are concerned for somebody else contact:

  • Weekdays, 9.00am to 5.00pm
  • Call: Reach Out on 0800 1456410
  • Email:
  • Opening hours: Monday to Friday, 9am to 5pm excluding bank holidays

Out of hours

  • Call: Refuge on 0808 2000 247
  • Opening hours: 24 hours a day, 7 days a week

In an emergency

If it is an emergency, call 999

While in lockdown or self-isolation, people are likely to be spending more time with perpetrators, potentially escalating the threat of domestic abuse and further restricting their freedom.

In the current climate, it is certainly more challenging for victims who are suffering abuse if they cannot leave the house. If you are concerned about a victim who may be stuck indoors please call on their behalf, or the police if you know they are in immediate danger.

Support for children

If you are a child and are unhappy or scared of what you are seeing or hearing at home, Reach Out can provide you with help.  Services for children include counselling and online support and telephone support through Box Up Crime.  

Fearful of your children

If you are a parent who is being abused or living in fear of being abused of your teenage or grown-up children, Reach Out can provide help, support, counselling, and guidance.

Struggling to cope with your own behaviour?

Reach Out also provides advice and support for adults who are struggling to cope with their behaviour, which may be causing a family member to be harmed or afraid.  These individuals will also be offered an online support programme which is designed to help abusers understand their behaviour and stop abuse from happening at home.

Further information on domestic abuse and partner organisations can be found on our domestic abuse page

Parent Support Helpline (EPS)

Parent Support Helpline from Education Psychology Service (EPS)

This is a worrying time for all of us and we are concerned about the impact of what is happening on our children and families and their well-being.  If you feel you would like to speak about your worries or concerns at this time, we at the Educational Psychology Service are available to support through lending a friendly and sympathetic ear.

  • Telephone: 07741 331009
  • Opening hours: Monday to Friday - 9.00am to 5.00pm and Wednesday evenings - 5.30pm to 7.30pm
Support for young carers

If you're a young carer living in Redbridge supporting parents or family you may need some extra support during this time. Redbridge Connexions Advisers and Youth Workers are available to offer additional support or advice that you might need.

For more information and to request support, please visit

Benefits and financial support
Food and shopping

If you are struggling to pay for food, there a foodbank situated in Redbridge, located at Jubilee Church,14 Granville Road, Ilford, IG1 4JY.


Changes to public services

Local services

Changes to council services  

There will be changes to some council services due to the current coronavirus situation. Find out about changes to the following services at the Changes to Redbridge Services page on the Redbridge Council website. 

Children’s Centres   

Children’s Centres are currently closed. For family support enquiries please email

Families Information Direct (FiND)     

The FiND Helpline is not currently available by telephone however we are offering limited telephone support Monday to Wednesday, 10.00am to 12.00pm - call 020 8708 6220. We are continuing to provide information and guidance by email, please contact

National services

Driving Tests, suspensions and theory tests, excluding critical workers. More info on GOV.UK

Visits to Prisons during the coronavirus pandemic. More info

Planning Inspectorate (GOV.UK). More info

Courts and tribunals planning and preparation (GOV.UK). More info


RedbridgeCVS is the local umbrella body for the voluntary and community sector. They are working in partnership with the Council to coordinate efforts to support the community response in Redbridge. More info...   

Redbridge Joins Together is a Facebook Group for Redbridge residents who want to support others during the coronavirus outbreak as well as those who need some help themselves. More info...

NHS Volunteer Responders has been set up to support the NHS and the care sector during the COVID-19 outbreak. More info...


For the latest travel advice from the Foreign & Commonwealth Office (FCO) please use the links below: 

  • Information for British citizens travelling abroad. More info
  • Foreign travel advice for each country. More info
Childhood vaccinations

Page last reviewed: 12/04/2022

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