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Coronavirus | Updates, advice and resources for families and practitioners

Coronavirus | Guidance for all families in Redbridge

Get the latest updates on changes to local and national services, including links to the key advice pages from the NHS and GOV.UK.

NHS & Health Information

If you think you might have or could be developing the symptoms associated with Coronavirus please follow the advice from the NHS at

The Royal College of Paediatrics and Child Health (RCPCH) have produced a poster for parents and carers giving advice on where and when to seek medical help for your child. You can download a copy of this poster here

The NHS have also produced a guide for parents of newborn babies. You can download a copy of this poster here

How to protect yourself and others

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild illness. If you or anyone else in your household is displaying these symptoms it is important that you read the Stay at Home Guidance for Households with Possible Infection from GOV.UK and self-isolate immediately. 

In addition to the self-isolation measures above, everyone is being asked to follow Social Distancing Guidance available on GOV.UK. 

Concerns about a child or young person's welfare

If you are concerned about a child or young person's welfare (age 0 to 17 years) please call the Initial Assessment Team on 020 8708 3885, or email

Concerns about an adult's welfare

Redbridge Health and Adult Social Service continues to support adults (aged 18+) in Redbridge at this time. You can find a range of information, advice and updates on their website at

To make a request to Redbridge Health and Adult Social Services you can apply online at or call 020 8708 7333. 

If you are concerned about an adult who is at risk of abuse, harm or neglect, email

For mental health support or assessment email or call 0300 300 1570.

For emergency out of hour enquiries only call 020 8554 5000 between 5.00pm and 8.30am Monday to Friday and all day Saturday, Sunday and Bank Holidays.

For those already receiving support from Redbridge Health and Adult Social Service

Please contact your local HASS hub using the email shown below:

Schools, education and childcare

For changes to schools, education and chlidcare as a result of Coronavirus, visit our guidance pages on schools, education and childcare.

Our school admissions services are still open. You can find information on our usual processes and applications at

Families with SEND

Our Local Offer pages are providing the latest news, updates and support available from SEND services for families with SEND. Click here for more information.

Reach Out (for victims of domestic abuse)

We understand that self-isolation has the potential to aggravate abusive behaviours or create new ones. If you need support, services are always available.

Reach Out is a support service for any adult in Redbridge who are being abused or at fear of being abused. The service is able to provide help and support for a victim, counselling and practical advice on issues such as housing, finance and benefits.

If you need help, advice or are concerned for somebody else contact:

  • Weekdays, 9.00am to 5.00pm
  • Call: Reach Out on 0800 1456410
  • Email:
  • Opening hours: Monday to Friday, 9am to 5pm excluding bank holidays

Out of hours

  • Call: Refuge on 0808 2000 247
  • Opening hours: 24 hours a day, 7 days a week

In an emergency

If it is an emergency, call 999

While in lockdown or self-isolation, people are likely to be spending more time with perpetrators, potentially escalating the threat of domestic abuse and further restricting their freedom.

In the current climate, it is certainly more challenging for victims who are suffering abuse if they cannot leave the house. If you are concerned about a victim who may be stuck indoors please call on their behalf, or the police if you know they are in immediate danger.

Support for children

If you are a child and are unhappy or scared of what you are seeing or hearing at home, Reach Out can provide you with help.  Services for children include counselling and online support and telephone support through Box Up Crime.  

Fearful of your children

If you are a parent who is being abused or living in fear of being abused of your teenage or grown-up children, Reach Out can provide help, support, counselling, and guidance.

Struggling to cope with your own behaviour?

Reach Out also provides advice and support for adults who are struggling to cope with their behaviour, which may be causing a family member to be harmed or afraid.  These individuals will also be offered an online support programme which is designed to help abusers understand their behaviour and stop abuse from happening at home.

Further information on domestic abuse and partner organisations can be found on our domestic abuse page

Parent Support Helpline (EPS)

Parent Support Helpline from Education Psychology Service (EPS)

This is a worrying time for all of us and we are concerned about the impact of what is happening on our children and families and their well-being.  If you feel you would like to speak about your worries or concerns at this time, we at the Educational Psychology Service are available to support through lending a friendly and sympathetic ear.

  • Telephone: 07741 331009
  • Opening hours: Monday to Friday - 9.00am to 5.00pm and Wednesday evenings - 5.30pm to 7.30pm

Redbridge Wellbeing Service (for those shielding or self-isolating)

Our well-being service is to help and support people at greatest risk from coronavirus in the borough. This includes assistance with food, medication deliveries and signposting to support they might need to keep them safe and secure in their home or place of residence.

The purpose of this service is to help slow the spread of the disease and reduce infection among those most at risk by supporting people to self-isolate.  This will help save lives and reduce the need for people to turn to the NHS for help. It also helps to ‘shield’ those with serious conditions.

020 8708 5555. We are open seven days a week, 8am to 8pm.

Support for young carers

If you're a young carer living in Redbridge supporting parents or family you may need some extra support during this time. Redbridge Connexions Advisers and Youth Workers are available to offer additional support or advice that you might need.

For more information and to request support, please visit

Benefits and financial support

Food and shopping

You can find a range of advice on food and shopping safely on the London Borough of Redbridge website:

There is also a foodbank situated in Redbridge, located at Jubilee Church,14 Granville Road, Ilford, IG1 4JY.


Changes to public services

Local services

Changes to council services  

There will be changes to some council services due to the current coronavirus situation. Find out about changes to the following services at the Changes to Redbridge Services page on the Redbridge Council website. 

Children’s Centres   

Children’s Centres are currently closed. For family support enquiries please email

Families Information Direct (FiND)     

The FiND Helpline is not currently available by telephone. We are continuing to provide information and guidance by email, please contact

National services

Driving Tests, suspensions and theory tests, excluding critical workers. More info on GOV.UK

Visits to Prisons during the coronavirus pandemic. More info

Planning Inspectorate (GOV.UK). More info

Courts and tribunals planning and preparation (GOV.UK). More info

Housing – information on rent, mortgages and for landlords

The Council has a page providing information on measures put in place by government to protect renters and landlords. More info...  

There is also guidance available on GOV.UK on housing support for homeowners. See links below:

Social distancing

GOV.UK provides guidance for everyone on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). More info...

Ideas and support during isolation   

Social distancing measures: we need to do everything we can to reduce the spread of the coronavirus. More info 

21 things to do whilst social distancing: Coronavirus and social distancing is limiting, especially when trying to plan evening or weekend activities. Initially being at home can be a novelty, but after a while we all need new ideas to stop ourselves from becoming bored and to remain in contact with our community. More info...

Tips for helping you through social isolation: If you are self-isolating due to the current coronavirus pandemic, check out these tips. More info...

Top tips to keep young minds educated, entertained and connected: following the school closures that are now in place across the borough, we wanted to lend a helping hand to parents with ideas and tips to help keep children educated, entertained and connected to family and friends while indoors. More info


RedbridgeCVS is the local umbrella body for the voluntary and community sector. They are working in partnership with the Council to coordinate efforts to support the community response in Redbridge. More info...   

Redbridge Joins Together is a Facebook Group for Redbridge residents who want to support others during the coronavirus outbreak as well as those who need some help themselves. More info...

NHS Volunteer Responders has been set up to support the NHS and the care sector during the COVID-19 outbreak. More info...


For the latest travel advice from the Foreign & Commonwealth Office (FCO) please use the links below: 

  • Information for British citizens travelling abroad. More info
  • Foreign travel advice for each country. More info

Childhood vaccinations

Further support available in Redbridge

There is a range of support available in Redbridge, with details available on the Redbridge Coronavirus Information Hub ( 

This includes:

Support for home and business

  • Support for businesses
  • Support for renters and landlords
  • Funding for local community and voluntary groups

Support for you and your family

  • What to do if a loved one dies
  • Mental health support
  • Addiction and dependency support
  • Support for victims of domestic abuse
  • Benefits support

Support for getting essentials

  • Supermarket slots
  • Well-being service
  • Food deliveries information
  • Redbridge Joins Together Facebook group
  • Community connectors

Supoprt for key workers and carers

  • Key worker school places
  • Apply to work in care
  • Unpaid carer support
  • Young carer support
  • Key worker parking exemption
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