Skip to main content
Coronavirus | Updates, advice and resources for families and practitioners

Coronavirus | Guidance for children and young people with SEND

Please check here regularly for updates and news from SEND specific teams in Redbridge.

Temporary Changes to SEND Legislation

Temporary Changes to SEND Legislation

You may be aware that the Government have recently enacted temporary changes to SEND legalisation during the current pandemic. This is because they recognise that LAs and schools cannot continue “business as usual” at the present time.

This document sets out how Redbridge will continue to make the best provision we can for children with SEND.

The changes to SEND legislation are temporary. Only those aspects of the law relating to the duty to secure or arrange provision, and most of the timescales, have changed.  

The duty to secure or arrange provision in an EHC plan has been changed to ‘reasonable endeavours’.  

Local authorities and health bodies must consider for each child and young person with an EHC plan what they can reasonably provide in the circumstances during this notice period. For some individuals, this will mean that the provision specified in their plan can continue to be delivered; but for others (because of the impact of coronavirus (COVID-19) on local authorities or health commissioning bodies) the provision may need temporarily to be different to that which is set out in their EHC plan.

The duty on early years providers, schools and colleges to co-operate with the local authority remains in place.

Redbridge local authority will still:

  • consider requests for a new EHC needs assessment
  • secure all of the required advice and information before it can issue a plan
  • have regard to the views and wishes of a child, the child’s parent3 or a young person
  • Issue Plans as soon as  possible, although the timescale may need to be extended beyond 20 weeks.

The LA will continue to communicate clearly as to:

  • what provision will be secured for each child and young person and the reason for any difference from what is specified in the EHC plan
  • when decisions will be made as part of the various processes relating to EHC needs assessments and plans

In deciding what provision must be secured or arranged in discharge of its modified s42 duty, the local authority and health commissioning body will consider:

  • the specific local circumstances (workforce capacity,  temporary closures of education settings, social distancing guidance and other demands of the outbreak)
  • the needs of and specific circumstances affecting the child or young person
  • the views of the child, young person and their parents over what provision might be appropriate

The local authority or health commissioning body will keep a record of the provision it decides it must secure or arrange.

We will then:

  • confirm to the parents or young person what it has decided to do and explain why the provision for the time being differs from that in the plan
  • keep under review whether the provision we are securing or arranging means that it is still complying with the reasonable endeavours duty, recognising that the needs of a child or young person may change over time (particularly in the current circumstances) as may the availability of key staff or provision

Where the needs of the child and young person may have changed, it may be necessary for the us to conduct an early review of the EHC plan.

The timescales in the Regulations are being amended in relation to:

  • the handling of requests for EHC needs assessments, decisions whether to issue plans and the preparation and issue of plans
  • annual reviews of plans
  • mediation
  • the processes where there is a change of local authority or health commissioning body for a plan
  • the process for a local authority reviewing for the first time the making and use of direct payments from a Personal Budget that is part of an EHC plan.

Services for children and young people with SEND

We continue to provide guidance and support for children and young people with special educational needs and disability. 

Further information on how to contact some of our existing services (such as SEATSS & EYASS) are shown in the sections below, as well as new support being made available to parents and carers during this time (EPS Parent Support Helpline).

In addition to these services you can contact the following teams using the details provided:

  • Children with Disability Team - contact the Duty Team on 020 8708 3885
  • Pre-16 support - call 020 8708 8210 or emai
  • Post-16 support - call 020 8708 4913 or email 

Parent Support Helpline (EPS)

Parent Support Helpline from Education Psychology Service (EPS)

This is a worrying time for all of us and we are concerned about the impact of what is happening on our children and families and their well-being.  If you feel you would like to speak about your worries or concerns at this time, we at the Educational Psychology Service are available to support through lending a friendly and sympathetic ear.

  • Telephone: 07741 331009
  • Opening hours: Monday to Friday - 9.00am to 5.00pm and Wednesday evenings - 5.30pm to 7.30pm

Specialist Education and Training Support Service (SEATSS)

If your child is at home and you need advice or information, SEaTSS staff are still available to support you via remote access. Email your request a member of the team will contact you or call the numbers below Monday to Friday between 9.00am and 12noon.

Team contact details

  • Email:
  • Kerry Sullivan | ASD/GLD | 07771 480 791
  • Alison Crispin | Physical and Medical | 07768 374021
  • Katharine Bryson | Hearing Impairment | 07780 164239
  • Jo Ambler Stuart/Linda Severs | Social Emotional Mental Health/Behaviour | 07741 903479

SEATSS staff are making a range of resources and advice available to help families on the Redbridge SERC website. Visit regularly for continuing updates and resources to assist with the daily challenges that conitnue to present themselves in this currrent health crisis. Stay safe.

Online resources and advice  

Early Years Advisory Support Services (EYASS)

We appreciate many families are facing challenges at the moment and Early Years staff will be making resources and advice available through the Redbridge SERC website, so do visit the page regularly for continuing updates and resources.  

Staff from the Pre-school Home Visiting Service (PSHVS), area SENCos and the Early Years Advisory Support Service are available for information, advice or support:

Who to contact 

  • Early Years Advisory Service Email
  • Bridget Whippy | Service Support | PSHVS | Email
  • Lynn Topps | Early Years Area SEN Co-ordinator | Email
  • General queries to Pre-School Liaison Group (PSLG) | Email

Alternatively, phone us on 020 8708 4525 or 020 8708 3369 and we will get back to you as soon as we can.   


Redbridge Information Advice and Support Service (RIASS)

As you will be aware, we all face uncertainty due to the ongoing Covid-19 outbreak and we are following UK Government advice to ensure that we can maintain safe and effective working practices. It is important to RIASS that our service continues to deliver an effective service, however RIASS are being asked to make changes in the short term, so how we do things may look different.


To help with virus prevention and protection measures, all face to face meetings will not be taking place.

Wherever possible alternatives will be put in place, for example conference calls, online meeting facilities and webinars however this will not be possible in all instances.

How to contact RIASS

Our usual telephone number is currently unavailable, however you can now contact us between 10.00am and 1.00pm on 020 8708 8939. Alternatively you can contact us by email at or visit our website,

We can arrange phone and virtual meetings with you and can discuss with you the best way to support and provide advice.

Some websites and resources you may find useful

If you have a specific question, do get in touch and one of our team will be happy to help.

NHS & Health Information

If you think you might have or could be developing the symptoms associated with Coronavirus please follow the advice from the NHS at

The Royal College of Paediatrics and Child Health (RCPCH) have produced a poster for parents and carers giving advice on where and when to seek medical help for your child. You can download a copy of this poster here

The NHS have also produced a guide for parents of newborn babies. You can download a copy of this poster here

How to protect yourself and others

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild illness. If you or anyone else in your household is displaying these symptoms it is important that you read the Stay at Home Guidance for Households with Possible Infection from GOV.UK and self-isolate immediately. 

In addition to the self-isolation measures above, everyone is being asked to follow Social Distancing Guidance available on GOV.UK. 

Concerns about a child or young person's welfare

If you are concerned about a child or young person's welfare (age 0 to 17 years) please call the Initial Assessment Team on 020 8708 3885, or email

Concerns about an adult's welfare

Redbridge Health and Adult Social Service continues to support adults (aged 18+) in Redbridge at this time. You can find a range of information, advice and updates on their website at

To make a request to Redbridge Health and Adult Social Services you can apply online at or call 020 8708 7333. 

If you are concerned about an adult who is at risk of abuse, harm or neglect, email

For mental health support or assessment email or call 0300 300 1570.

For emergency out of hour enquiries only call 020 8554 5000 between 5.00pm and 8.30am Monday to Friday and all day Saturday, Sunday and Bank Holidays.

For those already receiving support from Redbridge Health and Adult Social Service

Please contact your local HASS hub using the email shown below:

Schools, education and childcare

For changes to schools, education and chlidcare as a result of Coronavirus, visit our guidance pages on schools, education and childcare.

Our school admissions services are still open. You can find information on our usual processes and applications at

Families with SEND

Our Local Offer pages are providing the latest news, updates and support available from SEND services for families with SEND. Click here for more information.

Reach Out (for victims of domestic abuse)

We understand that self-isolation has the potential to aggravate abusive behaviours or create new ones. If you need support, services are always available.

Reach Out is a support service for any adult in Redbridge who are being abused or at fear of being abused. The service is able to provide help and support for a victim, counselling and practical advice on issues such as housing, finance and benefits.

If you need help, advice or are concerned for somebody else contact:

  • Weekdays, 9.00am to 5.00pm
  • Call: Reach Out on 0800 1456410
  • Email:
  • Opening hours: Monday to Friday, 9am to 5pm excluding bank holidays

Out of hours

  • Call: Refuge on 0808 2000 247
  • Opening hours: 24 hours a day, 7 days a week

In an emergency

If it is an emergency, call 999

While in lockdown or self-isolation, people are likely to be spending more time with perpetrators, potentially escalating the threat of domestic abuse and further restricting their freedom.

In the current climate, it is certainly more challenging for victims who are suffering abuse if they cannot leave the house. If you are concerned about a victim who may be stuck indoors please call on their behalf, or the police if you know they are in immediate danger.

Support for children

If you are a child and are unhappy or scared of what you are seeing or hearing at home, Reach Out can provide you with help.  Services for children include counselling and online support and telephone support through Box Up Crime.  

Fearful of your children

If you are a parent who is being abused or living in fear of being abused of your teenage or grown-up children, Reach Out can provide help, support, counselling, and guidance.

Struggling to cope with your own behaviour?

Reach Out also provides advice and support for adults who are struggling to cope with their behaviour, which may be causing a family member to be harmed or afraid.  These individuals will also be offered an online support programme which is designed to help abusers understand their behaviour and stop abuse from happening at home.

Further information on domestic abuse and partner organisations can be found on our domestic abuse page

Redbridge Wellbeing Service (for those shielding or self-isolating)

Our well-being service is to help and support people at greatest risk from coronavirus in the borough. This includes assistance with food, medication deliveries and signposting to support they might need to keep them safe and secure in their home or place of residence.

The purpose of this service is to help slow the spread of the disease and reduce infection among those most at risk by supporting people to self-isolate.  This will help save lives and reduce the need for people to turn to the NHS for help. It also helps to ‘shield’ those with serious conditions.

020 8708 5555. We are open seven days a week, 8am to 8pm.

Support for young carers

If you're a young carer living in Redbridge supporting parents or family you may need some extra support during this time. Redbridge Connexions Advisers and Youth Workers are available to offer additional support or advice that you might need.

For more information and to request support, please visit

Benefits and financial support

Food and shopping

You can find a range of advice on food and shopping safely on the London Borough of Redbridge website:

There is also a foodbank situated in Redbridge, located at Jubilee Church,14 Granville Road, Ilford, IG1 4JY.


Changes to public services

Local services

Changes to council services  

There will be changes to some council services due to the current coronavirus situation. Find out about changes to the following services at the Changes to Redbridge Services page on the Redbridge Council website. 

Children’s Centres   

Children’s Centres are currently closed. For family support enquiries please email

Families Information Direct (FiND)     

The FiND Helpline is not currently available by telephone. We are continuing to provide information and guidance by email, please contact

National services

Driving Tests, suspensions and theory tests, excluding critical workers. More info on GOV.UK

Visits to Prisons during the coronavirus pandemic. More info

Planning Inspectorate (GOV.UK). More info

Courts and tribunals planning and preparation (GOV.UK). More info

Housing – information on rent, mortgages and for landlords

The Council has a page providing information on measures put in place by government to protect renters and landlords. More info...  

There is also guidance available on GOV.UK on housing support for homeowners. See links below:

Social distancing, health and well-being

GOV.UK provides guidance for everyone on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). More info...

Also see local information on Health and Well Being on the Redbridge website which has ideas, advice and support on:

  • keeping healthy and well
  • addiction and dependency support
  • loneliness support
  • mental health support
  • domestic abuse support for victims
  • advice for blind and partially sighted people


RedbridgeCVS is the local umbrella body for the voluntary and community sector. They are working in partnership with the Council to coordinate efforts to support the community response in Redbridge. More info...   

Redbridge Joins Together is a Facebook Group for Redbridge residents who want to support others during the coronavirus outbreak as well as those who need some help themselves. More info...

NHS Volunteer Responders has been set up to support the NHS and the care sector during the COVID-19 outbreak. More info...


For the latest travel advice from the Foreign & Commonwealth Office (FCO) please use the links below: 

  • Information for British citizens travelling abroad. More info
  • Foreign travel advice for each country. More info

Further support available in Redbridge

There is a range of support available in Redbridge, with details available on the Redbridge Coronavirus Information Hub ( 

Back to top Powered by Open Objects © Open Objects Software Limited