Depending on your concern, the usual route for making a complaint involving a school is as follows:
- The Head Teacher: any issues concerning the general running of the school would need to be addressed to the Head in the first instance.
- The School Complaints Policy: all schools will have a policy governing their handling of parental complaints. This will be available on request from the school, if it has not already been given to you.
- The Governing Body: if you feel a complaint to a Head has not been answered satisfactorily, you could consider an appeal to the board of governors/proprietor/owners in writing.
You may also wish to consult the Independent Schools Inspectorate guidance on what to do if you have concerns about a private/independent school.
It should be noted that neither the Independent Schools Council nor its constituent associations have the legal remit to get involved in the handling of parental complaints themselves.